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How a water-damage request works
Four steps, from a short description of what happened to a decision that stays in your hands. MoCo Water Damage does not extract water, dry the house, or sign a repair contract with you.
1. You tell us what happened
Use the contact form to share your name, phone, email, ZIP code, and a short description. Photos of the affected rooms help the partner prepare, but they are not required. If a tracking phone number is listed on this site, you can also call: (XXX) XXX-XXXX Phone number coming soon. Calls may be recorded.
If anyone is injured, if you smell gas, or if standing water may be in contact with electrical systems, contact emergency services first. This site is not an emergency dispatcher and does not promise a response time.
2. We review the area and send the request to one partner
We use the ZIP code to confirm the home is in or near Montgomery County, Texas, or in nearby Spring. Complete requests go to an independent partner contractor, currently identified as [Partner contractor name TBD] until a company is named. We intend to work with one exclusive partner at a time in a defined set of ZIP codes, rather than selling the same request to several companies. See the partner disclosure for how compensation works.
3. The partner visits and explains what they found
The partner schedules the visit, assesses the affected areas, and, if work is recommended, should provide a written estimate. Ask them to explain the source of the water, the category of water if they classify it, what they plan to extract or dry, and what they would leave in place. MoCo Water Damage does not write that estimate and does not choose a drying plan.
4. You decide whether to hire them
You can hire the partner, get a second opinion, or do nothing. Submitting a request on this site is not a contract for restoration work. If you have an insurance claim, the decisions about coverage belong to you and your insurer; we are not a public adjuster or an insurance agent.
What this process is not
- It is not a 24-hour emergency dispatch service, and we do not advertise a guaranteed arrival time.
- It is not a promise that every ZIP code will be served, or that a partner has already been selected.
- It is not mold licensing, plumbing repair, or roofing work by MoCo Water Damage.
Phone recording. Texas is generally treated as a one-party consent state for recording conversations, as explained by the Texas State Law Library (page updated October 23, 2026). This site still uses a short “calls may be recorded” notice, because callers may be elsewhere and because recordings, when they exist, need to be usable and clearly disclosed.